DEPOSITS: No deposit required except for group bookings,bookings longer than one week or bookings of more than 1 room. Group bookings or multiple room bookings will have clearly defined prearranged deposit. Our policy is to charge for the full booking within 14 days of your arrival to allow for a contactless easy check-in. We do not refund for shortening your trip unless we were able to rebook. We do have a waiting list system to assist avoiding charges for lifes changes. Deposits fully refunded if cancelled with more than 14 days notice for full house bookings the deposit is refundable with 30 days notice.
On multiple room bookings, a 25% deposit is required.We will clearly define in the confirmation the refundable period of deposit normally 30 to 60 days depending on how many rooms are held. We encourage you to obtain trip interruption insurance privately if you have concerns. St. John's is remote and is subject to extreme weather that can restrict flights and ferries. The Roses cannot be responsible for missed reservations due to weather events or changed plans. We always do our best to replace bookings to avoid charging if you cancel without the required notice. A 20% rebooking fee is applied. We want you to love your experience thank you for understanding our limitations with a short season.
CANCELLATION POLICY: High season May 1 to October 15 is 14 days. The off-season cancellation period is 48 hours but we can also move your booking to another date for full credit in the off season.
CHECK-IN: Any time after 2:00 PM to 1 am : Check out is 11:00 AM.
BREAKFAST: We serve a hot breakfast every day at The Roses Heritage Inn from mid-April to mid-October,in our dining room.Guests at the Jellybean have continental breakfast in the Dining room on the main floor May 1 to September 30th
ALLERGIES AND CLEANING: We care about your allergies. Most of our rooms have hardwood floors. We also have scent free detergents, hypo-allergenic bedding and pillows.
CAR RENTAL: We are not affiliated with any car rental agencies but offer a “coupon code” for a discount for Roses and Jellybean Inn guests with Budget Rent a Car it is: U369346 Book directly with them at www.budget.ca or call 709-747-1234 (St. John’s Airport) or 1-800-268-8900
For Enterprise car rental the coupon code is XVC9000.A private company is called TURO. Another small local company is called Centsible Car Rental .
DAMAGES AND LOSSES: The client would be responsible for any damages and/or missing items or extreme cleaning beyond reasonable use and wear and tear or defective workmanship while the suite is in your possession.
